TERMS &

CONDITIONS

Terms and Conditions

 

Lessons

We offer 30 minutes to 1-hour lessons for Private, Private for two and Groups

Private for two are for 2 or 3 riders and Groups are 4-8 riders.

 

45 Minute – 1-hour Group Lessons

In a group session where only one, 2 or 3 riders remain, you will be offered an alternative time, or you may ‘top up’ your payment to receive a full 45mins or 1 hour private or private for 2 or 3 lesson.

 

45 Minute – 1-hour Private for Two Lesson

In a private for 2 lesson where the other rider(s) are unable to attend, you will be offered an alternative time, or you may ‘top up’ your payment to receive a full 45mins – 1-hour private lesson.

 

Group Lessons

Group lessons are great for saving money, learn from an Instructor & other riders and socialising. If you would like to join a group, we may require you to attend a couple of Private Lessons to enable an Instructor to assess your riding level. As with most activities, riders progress at different speeds. Should you progress quicker than your group you may need to be reassessed and moved to a more advanced group which may be at a different time or day.

 

Payments & bookings

We require bookings to be made in advance and to be paid for in full at the time of booking to secure the lesson. We are unable to hold any lessons without payment.

 

Price increases

Whispering Woods Riding School has the right to increase prices without prior notice, although, when possible, one months’ notice will be given.  

 

Gift Vouchers

Gift Vouchers are non-refundable and must be used within 12 months of purchase.

 

24 Hour Cancellation Policy

We operate a strict 72-hour cancellation policy for all lessons without exception. If a lesson is cancelled within 72 hours, the payment is non-refundable. If the lesson is cancelled with more than 72 hours’ notice, we can either re-book straight away or transfer the money onto your account which you can use at a later date.

We cannot accept cancellations / booking transfers via Facebook or email. Clients must ring within our opening hours and sort directly over the phone.

7-day Cancellation Policy for all School/University bookings

14-day Cancellation Policy for all Event bookings.

 

Beginner Riders

Lead rein may be required for beginner riders for safety reasons. This can be provided by a parent or friend. The Instructor will advise when lead rein is no longer required.

 

Instructors

We hope you will be happy with all of our Instructors but if you feel you are not getting the best from the lesson please discuss your concerns with them or the Reception Team. You are more than welcome to transfer to another Instructor if you wish.  We aim to keep the instructor of your choice for your lesson, but there are times of sickness, holidays, where this is not always possible, and we are unable to let you know.  But we guarantee that you will have a fantastic, highly qualified instructor as a replacement.

 

Horses & Ponies

We have a number of horses and ponies for all abilities and levels. They also have individual weight limits. We will match you with an appropriate horse and if you find a horse which you particularly like, the Reception Team is more than happy to add this ‘request’ to your details. We try to meet all horse/pony ‘requests’ but we cannot guarantee this for all lessons as we limit their work loads and they require days off.  If you would like to guarantee a specific horse, you can do this by paying an additional £10.

 

Equipment & Safety

All riders are required to wear:

  • A riding hat. This can be your own riding hat, or you can hire one from Reception for £1. The Reception Team will assist you in fitting your hat.

  • Appropriate footwear; boots or wellingtons - something with a slights heel (roughly half and inch)

 

We strongly recommend wearing:

  • Long sleeved tops

  • Gloves

  • Back protectors

  • Loose trousers; jodhpurs or leggings.

 

And that you do not wear:

 

  • Strappy Tops

  • Trainers

  • Jeans or Shorts

 

The Reception Team are happy to advise you further

 

Accident Forms

Horses and Ponies can sometimes be unpredictable, and accidents occasionally happen. If you should have any kind of accident an Instructor will be on hand to assist you, implement First Aid if needed and/or get you back into your lesson. With any accident, however small, you will be required to complete an accident form. The Reception Team will assist you with this. We follow strict Health & Safety guidelines and you may receive a call after the lesson to see how you are.

 

Social Media & Website

You can follow us on Facebook. We use these to update our clients and to advertise Events, Special Offers or Discounts.

 

Special Offers and Discounts are on a first come first served bases so early booking is recommended. Our 24-hour Cancellation policy will still apply to last minute bookings, if lessons are booked with less than 24 hours they are not refundable.

 

Facebook: @wwridingschool or https://www.facebook.com/wwridingschool/

Website:  www.ww-rs.com

 

Compliments and Feedback

If you would like to put forward a compliment, please speak to the Reception Team who will pass it onto the relevant member of staff.

 

We would also like to encourage you to put it in writing a positive review via Google, Facebook or via our website (or all of the above) which we would then like to use in our ‘Customer Testimonials’ on our website or Facebook page.

 

If you have any complaints please speak with the Reception Team straight away and we will assist in resolving your concerns as quickly as possible, keeping you informed every step of the way.

 

Contact Details

Please try to keep your details up to date with us. There are times when we may need to contact you or return your call, and this is difficult to do if telephone numbers have changed.

 

An email address is a great way for us to communicate as this rarely changes.

 

With so much going on please feel free to pop in to have a look around and bring the family: the more the merrier!

 

Buy 10 Lessons For The Price Of 9

Please note that no refunds can be offered on the 10 for the price of 9 offer.   Your credit will remain on your account for 1 year from the purchase date.

 

Lesson Credits

Credit can be purchased and held on your account within our booking system. Credit will remain on your account 1 year from the purchase date.

 

Course and Pony club bookings

All Whispering Woods Riding School training courses and pony club activities are checked for viability around ten working days before each course date. Any that have insufficient numbers may be cancelled. In this case, clients who have booked will receive a full refund or offered an alternative option. All course and Pony Club fees are non-refundable if cancelled in less than 14 working days from the course start date.  Cancellations prior to this will incur a 20% admin fee. If a course is cancelled, each client will be phoned, advising them of the cancellation and offered either a full refund or free transfer. It is important that each client ensures that we have their correct contact details. This must include a telephone number with an answering service and an email address. If messages are left for clients regarding a course cancellation, or if we are unable to leave a message and clients arrive for a course or activity that has been cancelled, it is their own responsibility and no refund will be given. If you have any queries please email us at info@ww-rs.com or call us on +44 (0)1939 550027.

 

Riding Outside Policy

At Whispering Woods Riding School, we have 1 outdoor ménage, 1 outdoor arena.  During the summer months we have Show Jump and dressage paddocks available to use. All lessons are held outdoors therefore, please bring wet weather clothing for all lessons.

 

Data Protection

Whispering Woods Riding School understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers, subscribers and website visitors and will only collect and use personal data in ways that are consistent with our obligations and your rights under the law. The privacy policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

 

Please refer to our Privacy Policy for more information and for more general information Whispering Woods Riding School recommends visiting the Information Commissioner’s Office 

 

Whispering Woods Riding School Does Not accept any responsibility for injuries, loss or damage to property, animals, veterinary treatment, equipment or vehicles left on their premises and advise that everything is labelled & insured.

+44 (0)1939 550027

info@ww-rs.com

  • Whispering Woods Riding School

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